Emergency Service Restoration
Service Conductors or equipment damaged by accident, fire, or storm conditions such as ice or falling limbs may be restored to the original safe condition without required upgrading to current electrical codes assuming they did meet a code at the time of original installation. This amendment differs by city.
If your problem is on the exterior of the home at the electrical service, Milestone suggests that you contact your energy provider before a repair is made. Overhead connections from the service drop to the home’s electrical wiring are made by the energy provider. Repairs to be made within the meter base itself are the responsibility of the homeowner. If for some reason Milestone makes a repair that the power company would have been responsible for, we will happily refund your money.
Milestone completes all repairs to meet current electrical code requirements. When a permit is necessary, the permit fee will include all costs associated with the permit. Insurance, overhead costs, city permit fee, labor to pull the permit and meet the inspector (when necessary), are all included in this fee.
Please understand that we train our technicians to look for safety concerns and address them. We care more about your home and your family then we do the unpleasantness of giving the “bad news”. All our technicians are trained regularly by master electricians and industry experts.
(1) Our goal is to provide you with one of the best service experiences you have ever had. If for some reason we fail to do this, please feel free to call either of the owners below on their personal number, or call and talk to any Milestone team member.
(2) While we haven’t found a way to promise that every experience every time will be error free by a Milestone team member, we have found a way to promise that when given the chance by you, we can make it right. We have never failed to make it right when given the chance, never.
(3) We serve over 20,000 customers a year, and last year we had a 98% customer 100% satisfied rating! We will not stop until that number is 100%!
(4) Standards – No matter if it’s a plumber, hvac, roofer or electrician, always make sure you are using a company that holds itself to the highest standards. Licensed, background checked, continual drug testing, regular training… The alternative is not worth it.
Outdate –Older panels are often undersized for the home, and can also be hazards depending on previous use and conditions. Call a licensed electrician to determine
Arcing, pitting, or discoloration occurring on the bus bar are signs of overheating. This is a major symptom of a failing panel. See: NEC 110.12 (C).
FPE/Zinsco Panels- Federal Pacific Electric and Zinsco were both manufacturers of electrical breaker panels that were installed from the 1950’s into the early 1980’s. Several deaths, property losses, and electrical problems have been documented. There have been class action lawsuits, government investigations, and negative publicity associated with these brands. Due to high failure rates and potentially unsafe conditions of these panels, Milestone chooses to be on the safe side and not replace breakers and/or add to panels made by these manufacturers for customer safety and company liability. Some other electricians may choose to. If you are in question of the seriousness of potential hazards associated with these panels, we ask you to please research for yourself. In order to help homeowners remove these hazards, we offer special discounts if you have one of these panels.
About Replacing My Panel?
(1) Milestone will recommend that existing panels that are located in a clothing closet or bathroom should be relocated. In the early 1980’s, the NEC ordered that over current devices not be located in the vicinity of easily ignitable materials, such as in close closets, N.E.C. 240.24 (D), nor does the N.E.C code no longer allow installations in Bathrooms due to the fact that water and electricity combined is a very dangerous mixture. N.E.C. 240.24 (E)
(2) Cities and “Grandfather” clauses. Many cities have amended a “grandfather” clause that is applicable to older homes and existing electrical systems. Generally, the city will not require you to relocate an existing panel. They do, however, typically require the relocation of the panel when the panel or electrical system is replaced and brought to current NEC and city codes. Many cities and mortgage companies will suggest the home electrical system to be brought to current code in order for a home to change ownership/possession. These requirements are also now being enforced with rental properties. Rental properties will also have specific code requirements regarding home electrical systems.
(3) Expect to be without power for approximately 6-8 hours on a typical installation. We will restore as quickly as possible, and will try to exceed this expectation.
(4) All work will be completed to meet the current standards of the National Electric Code (NEC). All of our opinions, suggestions, and recommendations are based on the National Electric Code.
(5) Each city has different amendments to the NEC that they generally require. However, exceptions to these amendments may be made only by the city inspector at their discretion. Regardless if it is a city requirement, we will suggest & recommend the newest National Electric Code standards for ultimate safety, not just city code requirement.
(6) FPE and Zinsco are known for breakers not tripping when overloaded. When these panels are replaced, sometimes breakers start tripping due to overloads. This is not a problem in the new panel; it is a breaker working as it is supposed to work. The only suitable repair in that case is to upgrade or add circuitry.